Frequently Asked Questions

How do I book if my child has attended OSHC or a Holiday Program at this school before?

If your child has previously attended OSHC or a Holiday Program at this school, you can make bookings directly through the Xplor Home App.

How do I book if my child is new to OSHC or the Holiday Program?

If your child hasn't previously attended OSHC or a Holiday Program at this school, you must complete an enrolment form first.

Follow these steps:

1. Complete the enrolment form – find your school for the enrolment link.
2. Once your enrolment is confirmed, you'll receive a unique link to download the Xplor Home App.
3. Download the app and log in.
4. Make your Holiday Program bookings through the app.

When do new enrolments need to be submitted?

New enrolments must be submitted by 3 January. Enrolments received after this date cannot be guaranteed.

Can I book without completing an enrolment?

No. All families must complete the enrolment process and receive confirmation before their child can attend. Walk-ins cannot be accommodated.

What does my child need to bring each day?

Please pack the following items for your child each day:

• Morning tea, lunch and snacks.
• A refillable water bottle.
• A SunSmart hat.
• Comfortable, weather-appropriate clothing.
• Closed-toe shoes.
• A jacket in case of rain.

Please clearly label all your child's belongings.

What food is provided?

MACSEYE provides:

• Breakfast each morning until 8:30am.
• Afternoon tea.

Families need to provide morning tea, lunch and any additional snacks.

Are there any food restrictions?

Yes. Please do not pack nuts or food that needs to be reheated.

Does my child need to bring sunscreen?

Sunscreen is provided. However, you're welcome to supply your own if your child requires a specific brand.

What medical information do I need to provide?

If your child has a diagnosed medical condition, including allergies, food or chemical intolerances, anaphylaxis, asthma or epilepsy, you must provide a current Medical Management Plan with a colour photo of your child.

Are any additional medical forms required?

Yes. Children with a diagnosed health-care need, allergy or relevant medical condition also require a Risk Minimisation Plan and Communication Plan.

If these plans haven't already been completed, our educators will assist you to complete them on your child's first day.

Does my child need to bring their medication?

Yes. Any required medication must be supplied in its original packaging and handed directly to the Service Coordinator when your child arrives. 

Please do not leave medication in your child’s bag or hand it to your child to give to the team. This ensures our educators are aware of all medication and can store and administer it safely, in line with your child’s medical requirements.

Providing the required medical documentation and medication is a legal requirement under the Education and Care Services National Regulations.

For your child's safety, care may be refused or delayed if the required documentation or medication has not been provided.

How old does my child need to be to attend?

Children aged 5–12 years can attend, including children starting Prep in 2027.

Does my child need to be signed in and out?

Yes. All children must be accompanied to the service each day and signed in and out by an authorised adult.

If someone who is not listed on your child’s authorised pick-up list needs to collect them, please update your child’s enrolment details and notify the service before collection. The person collecting your child must also bring photo ID.

Can I drop my child off without a booking?

No. Walk-ins cannot be accommodated. All families must complete the enrolment process and have a confirmed booking before their child attends.

What happens if an advertised activity or excursion changes?

Excursions, activities and times may change due to unforeseen circumstances, including weather conditions or provider availability.

If an advertised activity cannot go ahead, an alternative activity will be provided.

What time should I arrive on excursion days?

Please arrive by 8:30am on excursion days to ensure your child is ready for departure with the group.

Do I need to complete an excursion permission form?

Yes. An excursion permission form will be available at the service on the morning of the excursion. You must complete the form before your child can attend.

Can I view the excursion risk assessment?

Yes. The excursion risk assessment will be available at the service for families to view on the day.

Can I use the Child Care Subsidy for the Holiday Program?

Yes. Eligible families may receive up to 90% off their childcare fees through the Australian Government's Child Care Subsidy (CCS).

How do I check if I’m eligible for CCS?

To check your eligibility, visit the Services Australia website or log in to your myGov account.

What is the cancellation policy?

A minimum of seven days' notice is required for booking cancellations.

What happens if I cancel with less than seven days' notice?

Normal fees will apply to cancellations made outside the minimum notice period, and the booking will be recorded as an absence.

If you're eligible for CCS, the subsidy will still be applied to the absence, but you'll need to pay the remaining gap fee.